Payment Policies

Payments, Refunds & Cancellations

1. Payment Policy

At Esthetic Dent, we are committed to providing transparent pricing and a smooth treatment experience for all our patients. By accepting treatment, patients agree to the following payment policies:

1. 1.1Payment for each scheduled phase of treatment is due before that phase begins, unless otherwise agreed in writing.
2. 1.2For comprehensive treatment plans requiring multiple appointments, payment will be collected by treatment phase. Each phase must be paid before services are provided.
3. 1.3Patients may choose to prepay all or part of their treatment at any time.
4. 1.4Treatment estimates are based on the clinical information available at the time of evaluation. If additional conditions are discovered during treatment that require procedures not included in the original treatment plan, the patient will be informed of any additional costs before treatment continues.
5. 1.5Custom laboratory work, including crowns, veneers, bridges, implant restorations, dentures, surgical guides, and other personalized dental appliances, is manufactured specifically for each patient and cannot be canceled once production has begun.

2. Dental Insurance

Esthetic Dent is not responsible for determining insurance coverage or guaranteeing reimbursement from any insurance provider.

As a courtesy, we are happy to assist patients by completing insurance claim forms and providing supporting documentation, such as invoices, treatment records, X-rays, and clinical reports when requested.

Any reimbursement is made directly between the patient and their insurance company, and the patient remains fully responsible for payment of all treatment fees.

3. Refund Policy

If Esthetic Dent determines that the final treatment required is less than originally estimated, any overpayment will be refunded after completion of treatment.

Refunds will generally be issued using the original payment method whenever possible.

Deposits made to reserve appointments or treatment dates are non-refundable.

If a patient voluntarily postpones or discontinues treatment after services have begun, payments already made are not refundable. Any unused balance may, at the discretion of Esthetic Dent, be applied as a credit toward future treatment.

Laboratory fees and any treatment already completed are non-refundable.

4. Appointment Cancellation Policy

Appointments are reserved exclusively for each patient.

We kindly request at least 24 hours' notice for appointment changes or cancellations.

Failure to provide the required notice or failure to attend a scheduled appointment may result in a cancellation or missed appointment fee.

Deposits are intended to reserve clinical time, operating room time (when applicable), and laboratory scheduling.

If treatment is postponed, Esthetic Dent will make every reasonable effort to reschedule according to availability.

5. Force Majeure

Esthetic Dent shall not be responsible for delays, cancellations, or interruptions caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, airline cancellations, travel restrictions, governmental actions, public health emergencies, or other unforeseen events.

6. Accepted Methods of Payment

Esthetic Dent accepts the following payment methods:

1. 6.1Cash (USD or Costa Rican Colones)
2. 6.2International bank transfers
3. 6.3Domestic bank transfers
4. 6.4Visa
5. 6.5MasterCard
6. 6.6Amex

International wire transfers should be completed several business days before treatment to ensure payment has been received prior to the scheduled appointment.

Patients paying by credit card are encouraged to notify their bank in advance if making an international transaction.

7. Questions

If you have any questions regarding these Payment Policies, please contact:

Esthetic Dent
Santa Teresa, Cóbano, Puntarenas, Costa Rica
Email: contacto@estheticdentcr.com
Phone: [Insert Phone Number]